T-Motion (Telephony Motion)

As T-Motion is the solution for small and medium call-center, it is Multi-integral Content Center Solution that can enhance efficiency and productivity of small and medium business environment.

• Installation meeting contact center's environment and Reasonable introduction cost
  - As This solution offers a variety of type solutions, you can install the solution meeting contact center's environment.
  - The installation cost of an integrated solution can lower than installation cost of individual solution.
• Support a variety of features required by contact center
  - As an integrated solution, it supports various functions like CTI Middleware, Softphone, IVR, Recording, Wallboard, Counselling applications, Outbound dialer, Messenger etc.
  - As all features are designed by module type, you can select and combine functions for yourself.
• Support combined UI meeting contact center's environment
  - Support integrated UI according to user, line by setting authority.
  - Support the function that can enhance efficiency and productivity of contact center by offering the screen pop-up, intelligency call distribution, resource registration, current situation monitoring, performance statistics.

T-Motion Solution Type-1. Stand Alone Ver.

T-Motion System Line Configuration for Stand Alone Ver.

T-Motion Call Flow [Inbound] for Stand Alone Ver.

T-Motion Call Flow [Outbound / Happy Call] for Stand Alone Ver.

Features

T-CTI

• Call Management
  Intelligent Call Distribution→ Adjust a call about black list and VIP by register or edition of call distribution policy
• Data Management
  Use the database of customer company throughout the data interface. It is convenient to collect and analyze data throughout the Data
• Agent Management
  Support the resource management of contact center and monitoring of current situation on the contact center Operate agents by the ability Support current information of resource in real time

• Scenario Editor : Edition in real time by scenario editor
Edition and collection of scenario
• Support information of current service situation
  Monitoring current call situation in real time
  Call statistics according to condition
  Support all TDM Interface like E1, Analog etc.

• Recording all calls : Recording the Voice, Screen, Video, Text
• Check recording information : Support the rapping player in real time Check according to the agent/group/term/time
• Monitoring and Statistics :Support agent/line monitoring
  Support report and statistics according to call and agent

• Show the status and information of Contact Center :Show the screen looking incoming call and current situation of calls in real time Wallboard based on Web
• Multi Point Service
• Editing the wallboard
  Support various background images
  Support images of various form(Map, Cube, Chart etc.)
  Support the setting cycle and order of screen transition

• Messengers :
  Read and write messages
  Send the notice
  Send and receive the file in real time
• UI feature :Linkage with softphone, consultation application

• General phone features : Call, Answering , Switch, Hold
• Registration of status information : Waiting/No Waiting etc.
• Register reason away from the seat : Meal/meeting/rest/education etc.
• Convenience feature : Caller identification
• UI feature : Linkage with messenger, consultation application